Returns

Sorry.. BU is in your life forever and there is no escaping the positive vibes! But... we always hope you enjoy your purchase/s and want you to LOVE your BU goodies! However, we understand the request of a return or exchange might be needed due to sizing or wanting a different colour. That’s cool, BU offers a 30 day return or exchange policy (from the original order date). 

 

HOW TO RETURN A ITEM

  • Contact info@bubeactive.com.au with the subject of RETURN or EXCHANGE, email your name, order number, what item/s you wish to return or exchange for and reason for return.

  • Shipping fees are at your own cost to return the item and additional shipping costs will be added to have the new item/s sent out. 

  • SALE items can not be returned. 

  • Your return will be processed in two business days. 

  • In person returns will be done straight away (BRISBANE) with the correct receipt and order information. 

  • Items MUST be posted back within 5 business days from your approved return. Email a receipt of your shipping just so we know ya’ll. 

 

RETURN CONDITIONS

  • Items must be received in the original condition. (Unworn/unwashed/unused)

  • Send through a copy of your receipt. (online or in person) 

  • We do not reimburse shipping costs.

  • If you decide to exchange an item, you are responsible for shipping costs to have the new item sent out.

 

KEEP IN MIND

Before purchasing please read through the description of the item. If you have any questions please contact us! Colours of the items will vary to photographs to in person. However we try our best to show their true colours yo!

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© 2019 Brooke Finato - Model / Personal Trainer 

BU Be Active. All Rights Reserved.